Policies

Read below to find important information regarding our cancellation policies, late policies and more. We encourage you to review these details to ensure a smooth experience with us. If you have any questions, feel free to reach out.

DEPOSIT POLICY

Services of $100 or more require a 50% non-refundable deposit at the time the appointment is scheduled.

CANCELLATION POLICY

We have a 48-hour cancellation policy. This policy is enforced to respect the scheduling commitment for each client. Failure to provide at least 48 hours’ notice will result in a penalty of 50% of your scheduled service cost.

Repeated last-minute cancellations disrupt our schedule and impact other clients. After three (3) last-minute cancellations, we reserve the right to refuse future bookings.

REFUND POLICY

We do not offer refunds on services. Your satisfaction is important to us, and we ask that you contact us within one week of your appointment if you are unhappy so we can make it right.

Requests made after one week may require payment for additional adjustments.

LATE FEE POLICY

If you are running more than 10 minutes late for your scheduled appointment, please call or text the salon phone to let us know.

If you are running more than 15 minutes late for your scheduled appointment, you will be charged a $20 late fee. Depending on the tardiness and services scheduled, you may be asked to be reschedule your appointment.

NO SHOW POLICY

If you fail to show up to your appointment with no notice you will be charged a penalty for 100% of your scheduled service cost.

If you fail to show up for two or more appointments, you will no longer be able to schedule future appointments. You will be fired as a client.

PAYMENT POLICY

We accept CASH, CHECK, CREDIT CARDS, DEBIT CARDS, VENMO, ZELLE or APPLE CASH.

There is a 3% surcharge on credit card payments.